Frequently asked questions
TRAVEL.XHYPE.IO is an online platform that allows you to search, compare, and book a wide range of accommodations and travel services in over 195 countries around the world. In addition, it offers private transfer services, car rentals, and leisure activities like tickets to theme parks and tourist attractions.
Simply enter your destination, travel dates, and preferences, and it will show you available accommodation options. You can book directly through our site, and with just a few steps, you’ll have your reservation ready.
Yes, we guarantee the safety of users and your data. Your personal and payment details are protected. In fact, the most important thing for us is your privacy and the ZERO DATA concept. We will not ask for nor hold onto your data. At some point in the booking process, we will connect with the hotel so they receive your details along with the booking confirmation. However, these details are exclusively for the accommodation you’re booking. We don’t store your data, which is why we offer the best user experience in the world concerning privacy.
Select your preferred accommodation, follow the booking steps, and complete the payment. It’s very straightforward. Choose the accommodation that suits you best at the rate you want. Afterward, when everything is selected, click on “continue.” Before selecting the payment method, if you decide to proceed, you’ll connect with the hotel to send your booking details. You’ll then move to the payment tab, and once the payment is confirmed, you’ll receive the booking confirmation, and your details will be sent to the accommodation.
To confirm any booking, you always need to make a payment. At the payment step, you’ll see several accepted payment methods, including Cryptocurrencies. If you choose to pay with cryptocurrencies, your purchase will be entirely anonymous. If you prefer card payment, nothing will change except that the experience won’t be 100% anonymous, meaning your bank will know where you’ve spent your money. On the other hand, we won’t know your card details or name because the conventional currency payment platforms (euros or dollars) we use are third-party and guarantee payment security.
Log in to your account and go to the “My Reservations” section to modify or cancel. Please be aware of the cancellation policies of each accommodation.
We offer a wide variety of accommodations, from hotels and apartments to rural houses and hostels.
Yes, many accommodations allow you to add additional services during the booking process, such as meals, dinners, transfers, car and motorcycle rentals, and many more activities that you can reserve.
We are connected with companies that offer competitive prices and that provide the best rates. However, due to supply and demand, prices can fluctuate daily. We don’t set these, but instead, it’s the accommodations themselves that decide their retail prices. Still, the offers you’ll find are competitive, and sometimes you’ll even see last-minute deals or some other type of offer that considerably reduces the price.
Yes, we have the XPassports program. This program will allow you to access exclusive prices and many more advantages, such as exclusive access to certain new accommodations or those that generally don’t have availability, priority customer service, more cashback with each purchase, and so on. There are three different levels of XPassports. With each level, you get more and better conditions. You can purchase any of these Passports, or you can book your accommodation without these passports, but you won’t enjoy the beneficial conditions they offer. If you use the platform frequently, the purchase of the XPassports will pay off very quickly. These XPassports are paid for once in a lifetime; it’s not an annual, semi-annual, or quarterly payment. With a one-time payment, you’ll enjoy the benefits for life from the account you obtained them with.
Yes, every purchase you make on the site will generate cashback that you can only redeem to buy XPassports. If you already own an XPassport, the cashback you get is higher. If you have more than one XPassport and purchase another one using the generated cashback, you can sell your second XPassport to another user within our platform, thereby earning even more just by using our platform.
Yes, most of our prices include all taxes and fees. Make sure to read the rate details before booking.
You can communicate with our customer service team via email, phone, or direct chat with a booking agent.
Get in touch with our customer service team, and they will help you resolve any issues.
Cancellation policies vary depending on the accommodation and the type of rate. Check the details when making the booking, as the policy can change depending on where and what you book.